Hi, I'm Kyle.

User Experience Researcher focused on creating solutions that truly meet the needs of the people who will use them.




About me

I'm a Senior UX Researcher dedicated to finding opportunities to implement user-centric solutions, ultimately enhancing user experiences and driving better business outcomes.

Senior UX Researcher at Scotiabank

I lead the research in Wealth and iTRADE. My passion is simplifying finance and creating user-friendly experiences accessible to everyone.

UX Design Instructor at BrainStation

Besides my main profession I have the privilege teach UX Design, support and inspire the next wave of professionals has been incredibly fulfilling.

My Process

1. Intake

I take the time to really understand what's needed, making sure I clarify goals to allocate resources efficiently

2. Plan

I create resources like screeners and guides, strategizing in advance to effectively address challenges and achieve objectives.

3. Conduct

Asking question and carefully observing both their verbal and non-verbal cues gathering evidence to truly understand their needs and experiences, paving the way for impactful solutions

4. Analyze

This is where I analyze user information to uncover insights, reviewing everything to identify trends. Crafting a concise summary for the final deliverable is always challenging, as I must carefully select content to ensure clarity and relevance for stakeholders.

5. Delivery

Beginning with a thorough deck, I progressively refine it for clarity and relevance, tailoring information to diverse audience needs: detailed decks for designers, concise summaries for stakeholders, and one-pagers for executives.

6. Documentation

I gather all project information and organize it into a Research repository, a platform I personally coded within our Confluence environment. This enhances accessibility for designers and ensures all team members have easy access to valuable research insights.

My Skills

Research Methods

Unmoderated studies
Moderated studies
Surveys
Usability testing
Click test
Interview
Card sorting
Tree testing

Tools

Figma
Sketch
Adobe XD
Agile
Userzoom
Usertesting.com
Qualtrics
Optimal workshop
Confluence
Slack
Marvel
Jira
HTML
CSS

My Projects

RESEARCH / DESIGN / Development

Mortgage Calculator

Transforming a failed mortgage campaign into a $50 million success story through strategic redesign

View work
RESEARCH / DESIGN

College UX Enhancements

UX enhancements resulted in a 92% increase in enrollment in a year.

View work
RESEARCH / DESIGN

Website review

How to act strategically to improve usability and attract younger demographic.

View work