Hello! I am Kyle.
I bring a unique combination of analytical, empathetic, strategic, and data-driven approaches to my work, ensuring that every project is driven by a deep understanding of user needs and goals.
Scotia iTrade
I led a successful review of one of Scotiabank's products, including a heuristic evaluation and customer interviews, which resulted in improvements to the onboarding process.
The updated product was then launched with great success, leading to a significant increase in app ratings on both the Apple Store and Google Play.
Scotiabank Wealth
I personally conducted discovery interviews, concept testing, and usability testing with a focus on delivering a truly exceptional user experience.
I've been a key player in the creation of the new Wealth Management app since its inception. Seeing it materialize and take shape has been a thrilling experience, and I am eager to witness the positive changes it will bring to the lives of Scotiabank Wealth users.